Appointments

Booking a GP or minor illness appointment at the Surgery

If you do not feel that any of the above services are appropriate and your medical problem is more complex, please arrange to speak with one of our GP’s or Advanced Practitioner’s.

To schedule a face-to-face or telephone appointment, including same-day appointments, you can either,

• Call us at 0116 2413801 between 8am and 6:30pm. Our new telephone system accommodates up to 15 callers in the queue, so if the queue is full, you will hear an engaged tone. We do apologise for any inconvenience and ask you to please try again. Once all same-day appointments are booked, our welcome message will notify you of this if you are in the queue. Please stay on the line to hear our signposting options.
• Book online using your SystmOnline account: For more information, please visit the online services section of our website.
• In person by visiting the practice between 8am and 6.30pm.
• Book online using NHS App – subject to availability and timings

Please note that while all appointments are limited, we offer more telephone appointments than face-to-face ones. Initially therefore, you may be offered a telephone appointment based on availability. If the clinician needs to examine you further, they will arrange a follow-up face-to-face appointment.

For telephone appointments, please stay by your phone as the clinician will try to call you twice. If you miss your appointment, you will need to book another appointment by calling at 8am the following day.

Chaperone Policy

At Downing Drive Surgery, we are committed to providing a safe and comfortable environment for our patients.

All patients are entitled to have a chaperone present during any consultation, examination, or procedure. Our clinicians will advise you if a chaperone is necessary during any intimate examination to safeguard both you and the clinician.

Our staff members are appropriately trained to act as chaperones and are knowledgeable about the examinations or procedures being performed. For this reason, family and friends cannot act as chaperones.

If you have any questions or wish to see the chaperone policy, please speak to a member of our staff.