We would like to make patients aware that the ongoing Microsoft outage may affect several of our day-to-day services and cause delays in some aspects of our work.

What does this mean for patients?

You may experience delays or disruption to the following services:

Online consultations: Responses to online consultation requests may take longer than usual.
SMS text messages: We may be temporarily unable to send text messages or important patient updates.
Appointment reminders: Text message reminders may be delayed or may not be received.
Referrals: Our ability to prepare and process referral forms may be affected.
Hospital letters: There may be delays in receiving and processing hospital correspondence.
Electronic discharge documents: Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
Prescription requests: Please submit prescription requests in paper form by handing them in at the practice.
Patient letters: There may be delays in preparing and sending clinical and administrative correspondence.
Other administrative requests: Some routine requests may take longer than usual to process.

What are we doing?

We are working hard to minimise disruption and continue providing our services wherever possible. In the meantime, we are:

– Prioritising urgent clinical matters and patient safety.
– Continuing to provide services wherever possible.
– Monitoring outstanding work and correspondence.
– Working to minimise delays and restore normal service as soon as possible.

Thank you for your patience and understanding while we work through this disruption.

We apologise for any inconvenience this may cause and will provide further updates as necessary.