Contact the practice

Downing Drive Surgery

155 Downing Drive
Evington
Leicester
LE5 6LP

Telephone: 01162413801

Out of Hours: 111

Contact us Online: Click Here

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm
SaturdayClosed
SundayClosed

If you need help when we are closed

If our practice is closed and you have a medical condition that cannot wait until the practice opens, then telephone NHS 111. This is now our Out of Hours contact number.

The new NHS 111 service is now available to all our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111.

This service will:

  • replace the old out-of-hours phone number – you should dial 111 if you need medical advice when the surgery is closed
  • replace NHS Direct – you should dial 111 if you need health information or advice
  • help you to access the correct local urgent health care service if you need urgent care, at any time

You can call 111 when you need medcial help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.

You can call 111 from anywhere in England.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Alternatively, there are walk-in centres at the Merlyn Vaz Centre, Humberstone Road, Leicester and at Pinfold Gate, Loughborough.

Physical accessibility

For those patients with a disability that requires help to access the building, you are able to telephone the Practice from outside on arrival or press the intercom button if you require any assistance in accessing the building or its services. Staff will be trained in the appropriate way to help with wheelchairs, partially or non-sighted patients, or those with other special needs.

Clinical staff will assist patients attending for appointments including collecting them from the waiting area and escorting them to their consultation as appropriate. Patients benefiting from this will have a major alert message placed on the clinical system record.